FAQs

Your Own Home LLC

Have an in-home care related question? Your Own Home LLC has the answer. Check out these FAQs and give us a call today for more information!

  • What hours and days are your caregivers available?

    Our dedicated caregivers are ready to assist you around the clock, every day of the week. We offer 24/7 home care services to meet your needs at any time.

  • Do I have to sign a contract or keep services for a specific period of time?

    We require a contract that outlines your rights, services, tentative schedule, and rates for home care in New Castle County, DE. However, there's no fixed time or financial obligation, and the agreement can be adjusted as needed. You're not bound to any long-term service commitment.

  • Can your caregivers provide medical and home nursing services?

    Our caregivers specialize in non-medical services for home care. We don't offer medical or nursing services as part of our care package.

  • How are your caregivers screened?

    We employ a rigorous screening process for our caregivers, including competency assessments, drug tests, reference checks, and criminal and driving record verifications. We also validate all relevant experience. For more information about our personalized home care, please contact Your Own Home, LLC.

  • What do I do if I don't like my caregiver?

    If you're dissatisfied with your caregiver for any reason, we'll promptly arrange a replacement to ensure your comfort. We strive to make the transition smooth and stress-free for you.

  • How does companion support compare to assisted living or adult day care?

    Unlike day care facilities or assisted living centers, our home care provides personalized, one-on-one attention. We tailor our services entirely to your individual needs and preferences.

  • What happens if our caregiver gets sick and can't come that day?

    In the event of a caregiver's illness, we'll inform you immediately and offer a replacement if desired. We'll ensure the substitute is fully briefed on your situation.

  • Are caregivers able to handle bathing and dressing?

    While our standard caregivers don't perform bathing and dressing tasks, we aim to provide comprehensive home care to meet various client requirements.

  • What do you mean by "light housekeeping?"

    In the context of our home care, 'light housekeeping' encompasses tasks such as tidying the bathroom, washing dishes, doing the client's laundry, and completing other minor daily chores.

  • Will we have the same caregiver every time?

    While we can't provide an absolute guarantee, we make every effort to assign the same caregiver consistently. This is more achievable when working with a fixed schedule. For more information about our home care services, please reach out to us.

  • How can I pay for these services?

    • American Express
    • Discover
    • MasterCard
    • Visa
    • Long-Term Care Insurance